Nuffield Health Glasgow Giffnock Fitness & Wellbeing Gym - Glasgow

Carla F.

Staff are lovely. The gym is in drastic need of modernisation with it's equipment and changing facilities, especially cardio machines which just feel old, clunky. Many of them don't register you're on them so try to do a warm down unless you press a button on screen to cancel this funtion. I had to do this approx 15 times in my 30 min run.
The removal of the jacuzzis was a massive disappointment and is factoring in my decision to potentially move elsewhere. The changing rooms are starting to feel a little grotty. Would love to see some actual changes ASAP

Legostudio 1.

I’m absolutely appalled by what I witnessed in the sauna – someone had left faeces inside. This is completely unacceptable and raises serious concerns about hygiene and cleanliness. Management needs to address this immediately to ensure it never happens again.

Fiona P.

Faeces in the sauna, when staff were alerted they treated it with absolutely no urgency whatsoever. Absolutely disgusting. Grotesque to be charging £60+ per month and unable to keep their premises clean and up to date.

Wendy C. (.

Excellent! The open areas including gyms, the swimming pool and changing facilities are well looked after and regularly cleaned. Staff are friendly, and professional experts.

Ahmed K.

Been a member here for over 4 years and I’ve been very patient with a lot of the issues others have raised but today was the last straw.

As someone else said. They’ve installed parking cameras to charge their own customers and rather than actually ask people for their car registration as they come into the gym they’re allowing people to pass through who may have not seen a sign.

I’m sure we’ve all been there. We’re in a rush. We’re trying to get our session done. We miss the sign that says to leave your registration at reception.

So I called up about this and no one has details on how to contact the parking services ; not even the manager who replied to me saying ; ‘There’s many levels of management’ but couldn’t answer me when I asked who manages the contact information for the people providing the charges. She also said I received an email about it. I’ve checked my email and can confirm I did not receive an email nor a paper copy of the changes.

In 2 years Nuffield has ;

1) Reduced services such as the 2 jacuzzis
2) Failed to properly maintain hygiene areas such as showers. The gym maintenance is poor as stated in another review.
3) Increased the membership fee
4) Introduced car parking charges and failed to take responsibility when someone has a conflict regarding a £100 charge.
5) Retained staff who have no idea on things they should know about their own club and are amongst the most unprofessional and unhelpful and unempathetic people I have ever met in a service industry.

That’s a £100 fee if you forgot to tell reception what your car registration is. How many hotels or gyms or other places with similar car parking systems work in this way? You know the answer. Believe the other reviews regarding this particular branches abhorrent and abrasive attitude towards its own clients. Won’t be paying their ridiculous monthly fee for much longer.

Stephen W.

Great facilities and pool area is a nice addition to a good all round experience. Staff are always helpful and very friendly!

Ben S.

Weight equipment is very dated and badly in need of upgrading. A number of machines are broken with no apparent attempt made to repair for weeks at a time. The pool access is very limited. I’m not sure about the other Nuffields in Glasgow but this club does nothing to justify its astronomical membership fee.

Rhonda M.

The staff at this gym are always so friendly. When my parents recently joined the team were interested in them rather than just trying to sell the most expensive membership. They wanted the customer to be happy. Great experience and lovely atmosphere.