Nuffield Health Edinburgh Omni Fitness & Wellbeing Gym - Edinburgh

Georgina W.

The cleanest gym in a busy fitness place I’ve been to Edinburgh. Don’t be influenced by the poorly rated reviews, try it out yourself as I think they’re not fair at all. Staff are lovely, well air conditioned, clean bathrooms & gym space. Glad to have found my new regular gym!

Daniele

Disappointed with Service and Unfair Pricing Policy

I am very disappointed with this gym for multiple reasons. Firstly, I recently received an email informing me that the monthly price for my membership will increase starting January 2025. I have a yearly subscription that I pay monthly, and I was under the impression that choosing a yearly membership would lock in my rate for the year as a sign of loyalty. However, when I sought clarification at the desk, I was told that even my yearly subscription will be affected by the price hike, which feels unfair and deceptive. To make matters worse, I cannot even cancel my subscription despite the price increase, which adds to the frustration.

Secondly, the facility's maintenance and cleanliness are severely lacking. The sinks and showers are often extremely dirty, and many of the machines are broken. It's not uncommon to find that there are no towels available to disinfect the equipment, which is a basic hygiene expectation.

Additionally, the gym has closed on multiple occasions without prior notification to all members, citing drainage issues. Even when it is open, some equipment is frequently unusable due to the same drainage problems. This lack of communication and ongoing infrastructure issues make the overall experience very frustrating.

As a paying member, I expected better from this gym in terms of transparency, cleanliness, and maintenance. Unfortunately, I cannot recommend it to others based on my experience.

Aom

Unfortunately the only good thing I have to say about this gym is that the staff are friendly and helpful. I have two main issues with this gym.

1. Price:
The price keeps increasing at the same time as they are taking away facilities, meaning you are paying increasingly more for increasingly less! They have taken away the jacuzzi and the towel service. Both of these facilities made the premium price justified in the past. However, now you continue to pay the price of a luxury gym when this gym is the furthest thing from luxury.

2. Classes:
It is near impossible to book most classes, unless you are available at the last minute for a cancellation. If you do go on the cancellation list and a slot comes available shortly before the class starts, but it is now too short notice for you to make it, you get a strike for not attending. 3 strikes and you are banned from booking classes for a week. I can understand getting a strike if you do not attend a pre booked class, but this is ridiculous when you’re on a cancellation list and notified of a spot an hour before the class.

I have cancelled my membership and wouldn’t recommend it to anyone!

Jessica M.

I’m giving this gym one star because I can’t give zero. It’s honestly terrible. Not only have they raised their prices, but they’ve also slashed services. First, they closed the jacuzzi, then removed the towels, cancelled classes, and to top it all off, they changed the saunas (and not for the better). The maintenance and cleanliness of the place are a joke. I emailed them to find out how to cancel my membership, and they just did it without any notice or time for me to find another gym. Clearly, they don’t care about their customers. It’s more convenient for them if someone like me, who was paying less than the current rate, leaves so they can make more money off new members. They don’t care about the people or how long you’ve been a member — they just want your money, and all you get in return is awful service, ironically.

Gordon M.

Couldn't recommend less.

The staff are really lovely and professional - absolutely no issues there.

But the bosses are clearly intent on stripping away anything good about it as long as it makes them more money. Every few months there's some new thing - closing the sauna for hours during the middle of the day on Sunday (of all days) for cleaning, getting rid of towels, increasing membership fees again and again. The gym itself is really nothing special, and the changing rooms constantly have issues - toilets or swimsuit dryers out of order, genuinely horrific smells from the backed up plumbing in the showers.

You would be better off at almost literally any other gym in Edinburgh - I'd avoid!

Abigail H.

I’ve been going to this gym for a couple years now, and I do love it - it’s a nice gym floor with a decent amount of good equipment. I wish there were a bit more of certain machines/benches, but overall they maximize the space well. The classes are excellent, especially some of the spin instructors, and the booking system is easy to use. It has been a bit frustrating though that they’ve been cutting costs (no blue roll or towels anymore, period products stopped a long time ago, etc.) without any cut to membership fee.

Pepper

Amazing location, really enjoy working out here. The staff are really helpful and friendly. A big open gym space with loads of natural light and high ceilings which make it a great workout environment. Great facilities including pool, a sauna and steam room too😍 Love this gym and will continue to be a member for years to come. Would 100% recommend

Caroline

Used to be a great gym but an absolute rip-off now and I can't wait to get out of my contract. Just a few of the issues:

- Far too busy in all areas at peak times. I overheard a manager telling an interviewee a while back that they were below capacity with memberships and they were aiming to increase - so that makes sense. So they won't care as long as people are still signing up.
- Changed their tier system so the other club I use I can no longer access.
- No longer provide towels
- A lot of cardio machines are broken
- Gym floor not managed - lots of people hogging equipment whilst doing nothing at peak times
- And the main thing which has been an issue for a long time now: cleanliness and hygiene. The toilets and changing rooms are just grimy. The one I used behind the cafe the other day was simply disgusting.
- The cafe is fairly limited and not as good as other Nuffield clubs

The staff are nice and that's about all the positive things I have to say. I can only assume that the issues are down to bad management. For what they charge it's totally ridiculous and I would encourage anyone thinking of signing up to avoid - unless you're getting your membership for free or at a heavily discounted rate.