Best Western Plus Kelly Inn - St Cloud, Minnesota

Matthias S.

Older hotel that is well maintained and cleaned. Stayed in an accessible room with my mother who uses a wheelchair. She had no issues accessing the building or room. The bathroom is set up well with roll-in shower and grab bars. The staff was all friendly and helpful. Probably one of the most convenient locations to stay if you're visiting SCSU as it's a 15 minute walk to campus.

Jeff A.

We booked a king suite with hot tub. The room looked nice. We loved the fireplace and the oversized hot tub.

The room looked amazing. Until we started the hot tub and hair flew out of the jets. The ceiling above looked like it has water damage.

The bed was awful. The mattress pad was bulky and knotted up. It was extremely uncomfortable.

Tissue paper was extremely cheap. Nobody wants hard, cheap tissue.

Tv was pretty small

Mold in the bathroom and ceiling damage from water.

I know it’s an older hotel but there’s no reason for these issues.

When we check in the employee was not dressed professional, nor looked like it.

The sink drained really slow and splatterd water all over me.
Close to restaurants and Starbucks

Wander49733747654

Was pleasantly surprised by our stay. Room 203D. We were greeted by a pleasant front desk individual who made the check in process quick and easy. The rooms are small and a bit dated, but are clean and have a microwave, coffee maker and refrigerator. The shower had good pressure and had quick hot water. The bed was comfortable. Plenty of close parking. Attached bar/restaurant is convenient. Downtown St. Cloud has become a bit sketchy, but we would stay here again. The hotel was busy! Lots of high school sports teams in town, but our room was quiet.

Byte B.

I recently stayed at the Best Western Plus Kelly Inn in St. Cloud. While the hotel itself is well-kept and clean, I was seriously disappointed with the professionalism of the staff.

When I checked in, I asked the front desk where the best place to park would be due to a disability. I was directed to park near the restaurant entrance, which was supposedly closest to my room. However, after parking, I discovered my room was on the opposite side of the building, causing unnecessary inconvenience.

The bigger issue came the next day when the internet stopped working, which also affected the TV apps. After trying to reach the front desk multiple times, someone finally came to my room to help—but they were wearing street clothes with no uniform or identification. The entire time they were in my room, they were on the phone with the manager and repeatedly said, “What do you want me to tell them?” They admitted to having no training on how to fix the issue and was unable to resolve it. This lack of professionalism was both frustrating and disappointing.

I filed a complaint about these issues, but I never heard anything back.

While the hotel itself is nice, the staff’s lack of training and professionalism really took away from the experience. I’m sharing this review to help future guests understand what to expect when staying here.

Dennis C.

Terrible experience. Decided to stop at Bestwestern St Cloud with my wife on our way to our cabin up north. We based decision to stay here on rhe fact they list a beautiful pool and spa, great for winter travel. Check in was a bit weird, lobby full of toilets. Desk attendant was far from helpful and a bit disheveled. Told us to park on side of Greenmill, use side entrance, pass pool and down the stairs to room. No parking available anywhere onsite due to a large party thay rented conference area and the pool area. Parked on city street carried luggage in through the snow, had to move truck before 2 am. Pool was full, large crowd due to convention. Followed signage to extremely small room in basement type area, with a loud pool/mechanical room across the hall. No mention of stair acces and a fire trap space or 5 or so rooms in lower level.
Called desk and asked if we could get a different room or upgrade to a spa room(i would have even paid) told they were fully occupied. Not true, I can book online at priceline for $60 extra. Went to dinner, came back to party still going strong....checked bestwestern website and they still have rooms available and also the spa suite. I will never stay here again. Great town, terrible Bestwestern. I just retired as a Director of a large Hospitality company and am amazed at the sloppiest and non caring team I have ever experienced. Beware my friends!

Owen R.

4.5. We were here for an FFA Conference, and we were surprised by just how good this place was. The rooms were beautiful and had very nice shampoo and conditioner. The service up front was very helpful and answered questions about St. Cloud. The location was less than a mile from where we were heading.

Erik C.

Great place to stay for events. Beds are a little to soft but still allow for good night sleep. Pool area has large pool, nice hot tube, kiddo pool, crane games and nice seating/lounge chairs. Green Mill restaurant is attached to hotel and many other places to eat are close by. If needing a place cause a loved one is in the hospital this place is a great choice. Room cleaners do a great job but seem to be ornery. This hotel would be my first choice if staying in Saint Cloud area.

Cassandra O.

Staff was nice. I had planned to bring a dog, so I got a dog friendly room. It was on the third floor farthest from everything, a bit of a walk to even get to the lobby. The room was clean and sufficient. My only complaint is that when changing the ac I accidentally activated the electric heat a couple of times and just being on for a minute, it heated up and burned what smelled like urine soaked layers of dust on inside the heaters and caused the smoke alarm to go off. Then the room smelled so bad of hot urine that I nearly vomited. Makes me concerned for when it’s cool and someone needs to use the heat. It will need to be addressed.